Free Cancellation Policy :: MonkeyTravel 전세계

Important Notes/Refund Policy

Monkeytravel charges no fees for cancellations or changes!

If a cancellation penalty is imposed by the product supplier (hotel, tour operator, spa, etc.), we will do our best to help you avoid it. However, if a penalty applies, we may only be able to refund the amount after deducting the penalty, or a full refund may not be possible.

Before payment: No cancellation or change fees apply.
After payment: Monkeytravel does not charge any additional fees. Any penalties are solely charged by the product supplier.

Hotel Reservation change and cancellation fee

Cancellation and change fees are applied based on the product-specific policies communicated through the site in advance.
The conditions confirmed at the time of booking serve as the standard, and fees may apply accordingly.
For a smooth experience, please be sure to review your booking conditions once more.

Golf Reservation change and cancellation fee

From 8 days to the day of the activity Refund not available

However, if an individual golf course has its own cancellation policy, the terms communicated to you in advance will take precedence.

Tour Reservation change and cancellation fee

이용일 7일 이전Full refund
이용일 6일~당일Refund not available

Car Reservation change and cancellation fee

7일 이전Full refund
이용일 6일~당일Refund not available

Refund policy

If you paid via virtual account or bank transfer in Korean won, please provide your bank account number so we can process your refund.
Once your change or cancellation is processed, we will issue a refund to your provided bank account on the same day.
However, for real-time bank transfers (full cancellation) and credit card payments, the authorization will be reversed, which may take 5–7 business days to reflect.
For mobile payments, only same-month cancellations are accepted. If canceled in the following month, the refund amount will exclude the 3.5% processing fee.

Korea Bank account

Shinhan Bank 140-015-954242 Account Holder: TOTOBOOKING JAPAN Co., Ltd

Important Notes: Changes & Cancellations

All deadlines are based on 18:00 Korean Standard Time (KST). Requests received after 18:00 KST will be treated as received the following day.
Check-in date calculations are based on business days, excluding Saturdays, Sundays, and public holidays in Japan.
If the product supplier's cancellation policy is stricter than ours, their policy will take precedence.
Pre-announced guaranteed bookings (non-refundable reservations, etc.) are fully non-refundable, regardless of how much time remains.
For hotel bookings, early check-out after check-in is non-refundable for the remaining nights.
For hotel bookings, non-Korean guests (including foreign passport holders) may be subject to separate foreigner rates.
Please be aware that making 2 or more changes or cancellations may result in a penalty from the supplier, even on dates that would otherwise qualify for a full refund.
All cancellation requests must be made through Monkeytravel. We are not responsible for any issues or losses arising from cancellations made directly with the hotel or service provider.
Monkeytravel acts as a booking agent on your behalf. Any disputes regarding misrepresentation, substandard services, deposits, or other matters must be resolved directly between the customer and the relevant product supplier.