- Important information
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- Thailand
- Bangkok
[AIRPORTELS Luggage Delivery] Bangkok - Phuket
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Travel hassle-free without worrying about luggage!
Secure luggage storage and delivery service between hotels, airports, and shopping malls. 🧳✈️
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Lead traveler details
Enter your surname exactly as it appears on your passport.
Enter your given name exactly as it appears on your passport.
Please enter the same Korean surname as written in your passport.
Enter your Korean name exactly as it appears on your passport.
If you enter an international number, please also enter the country code.
- Overview
- Enjoy a hassle-free, hands-free travel experience with our secure luggage transportation and storage service connecting hotels, airports, and shopping malls. 🧳✈️
- Opening hours
- Luggage Drop-off Time: : Before 10:00 AM
- Luggage Pick-up Time: : After 20:00 PM
- How to use
- [Bangkok Hotel → Phuket Hotel]
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1. Booking Deadline: Must book and get voucher before 07:00 AM on the same day
(Must book the exact number of bags)
2. Luggage Drop-off: Leave bags at hotel reception before 10:00 AM on the same day
3. Photo Submission: Take photos of bags and hotel luggage tag. Email to [email protected] or upload to Monkey Travel 1:1 board
4. Luggage Pick-up: Get bags at hotel lobby after 20:00 PM on the same day - [Luggage Tracking Guide]
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1. Enter the confirmation number written on the voucher (e.g., LUG123456789)
2. Check the delivery date, number of bags, and real-time location Track Luggage
- Additional Information & Notes
- [Hotels & Areas Not Eligible for Pickup/Delivery]
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Ineligible Accommodations: Airbnb properties, condominiums, guesthouses, and private pool villas.
• Ineligible Areas: Locations outside Bangkok.
※ Luggage pickup is not available for bookings made in ineligible areas, even if a confirmation voucher has been issued. We are not responsible for any issues resulting from an incorrect booking - [Hotel Option – Important Notice]
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1.Name Matching & Required Documents
Name Match Required: The name on the AIRPORTELs booking must match the hotel guest name.
• Hotel Voucher Required: When dropping off your luggage, you must present your hotel reservation confirmation (voucher).
• Please also inform the concierge/hotel staff that AIRPORTELs will come to pick up your luggage.
※ If names do not match, the hotel may refuse your luggage. We hold no liability for this.
2.Prevention of Delivery Issues
Required: Please send a photo of your luggage and a photo of the baggage tag received from the hotel to Airportels via email ([email protected]) or through the Monkey Travel chat.
※ To prevent the collection of the wrong luggage and luggage loss.
※ We are not responsible for any issues if luggage cannot be verified because the required photos were not provided. - [Luggage Handover Method]
- No In-Person Handover: Direct handover of luggage with AIRPORTELs driver is not available. Please correctly specify the drop-off location when booking.
- [Operating Hours & Pricing Information]
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Operating Hours: Luggage drop-off and pickup are only available during each location’s operating hours. Please check before use.
• Additional Charges: Storage exceeding 24 hours will incur additional fees.
• Correct Quantity Required: Pricing is based on one bag per unit. Please ensure the number of bags matches your booking. Service may be restricted if there is a discrepancy. - [Additional Information]
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Luggage can not be delivered back to the starting point once it is collected by AIRPORTELs.
• Luggage will be delivered to the destination according to the schedule and can not be appointed at a certain time. - [Luggage Security & Baggage Regulations]
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AIRPORTELs staff may inspect your luggage for prohibited items; therefore, locking your bags is not permitted.
• Prohibited Items: Luggage must not contain any illegal, hazardous, restricted, or suspicious items.
• No Access During Storage: Once your luggage has been checked in, you will not be able to access or remove any items until collection. Please remove any necessary belongings beforehand.
※ We hold no liability for any lost valuables. 
Location & directions
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