- Important information
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- Thailand
- Bangkok
[AIRPORTELS Luggage Delivery] Don Mueang Airport -> Hotel/Airport/Mall
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Travel hassle-free without worrying about luggage!
Secure luggage storage and delivery service between hotels, airports, and shopping malls. 🧳✈️
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Lead traveler details
Enter your surname exactly as it appears on your passport.
Enter your given name exactly as it appears on your passport.
Please enter the same Korean surname as written in your passport.
Enter your Korean name exactly as it appears on your passport.
If you enter an international number, please also enter the country code.
- Overview
- Enjoy a hassle-free, hands-free travel experience with our secure luggage transportation and storage service connecting hotels, airports, and shopping malls. 🧳✈️
- Opening hours
- Operating Hours : 24-hour service
- How to use
- [AIRPORTELS Counter Locations]
- Please refer to the website. Go to AIRPORTELS Counter Locations
- [Don Mueang Airport ➔ Bangkok Hotel]
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1. Booking Deadline: Must book and get voucher before 09:00 AM on the same day
(Must book the exact number of bags)
2. Luggage Drop-off: Leave bags at the airport AIRPORTELs counter before 12:00 PM (noon) on the same day
3. Luggage Pick-up: Get bags at hotel lobby after 20:00 PM on the same day - [Don Mueang Airport ➔ Bangkok Shopping Mall]
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1. Booking Deadline: Must book and get voucher before 09:00 AM on the same day
(Must book the exact number of bags)
2. Luggage Drop-off: Leave bags at airport AIRPORTELs counter before 12:00 PM (noon) on the same day
3. Pick-up: Luggage can be picked up at the designated branch from 18:00 PM onwards.
• Available Malls:
Terminal 21 Asok / CentralWorld (Groove Zone, Hug Thai Zone) / Mixt Chatuchak / ICONSIAM / Emsphere / Yaowarat Chinatown - [Don Mueang Airport ➔ Suvarnabhumi Airport]
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1. Booking Deadline: Must book and get voucher before 09:00 AM on the same day
(Must book the exact number of bags)
2. Luggage Drop-off: Leave bags at the airport AIRPORTELs counter before 12:00 PM (noon) on the same day
3. Pick-up: Luggage can be picked up at the airport AIRPORTELs counter from 18:00 PM onwards. (Open 24 hours) - [Luggage Tracking Guide]
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1. Enter the confirmation number written on the voucher (e.g., LUG123456789)
2. Check the delivery date, number of bags, and real-time location Track Luggage
- Additional Information & Notes
- [Hotels & Areas Not Eligible for Pickup/Delivery]
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Ineligible Accommodations: Airbnb properties, condominiums, guesthouses, and private pool villas.
• Ineligible Areas: Locations outside Bangkok.
※ Luggage pickup is not available for bookings made in ineligible areas, even if a confirmation voucher has been issued. We are not responsible for any issues resulting from an incorrect booking. - [Name Matching & Required Documents]
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Name Match Required: The name on the AIRPORTELs booking must match the hotel guest name.
• Hotel Voucher Required: When dropping off your luggage, you must present your hotel reservation confirmation (voucher).
※ If names do not match, the hotel may refuse your luggage. We hold no liability for this. - [Luggage Security & Baggage Regulations]
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Lock Required: All luggage must be secured with a lock to prevent unauthorized access.
• Prohibited Items: Luggage must not contain any illegal, hazardous, restricted, or suspicious items.
• No Access During Storage: Once your luggage has been checked in, you will not be able to access or remove any items until collection. Please remove any necessary belongings beforehand.
※ We hold no liability for any lost valuables. - [Operating Hours & Pricing Information]
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Operating Hours: Luggage drop-off and pickup are only available during each location’s operating hours. Please check before use.
• Additional Charges: Storage exceeding 24 hours will incur additional fees.
• Correct Quantity Required: Pricing is based on one bag per unit. Please ensure the number of bags matches your booking. Service may be restricted if there is a discrepancy. - [Luggage Handover Method]
- No In-Person Handover: Direct handover of luggage with AIRPORTELs driver is not available. Please correctly specify the drop-off location when booking.
- [Shopping Mall Option – Important Notice]
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Location Selection Required: You must select the exact pickup or delivery location when booking this option.
※ Reservations cannot be processed without a selected location. Changing the pickup or delivery location after booking is not permitted, so please choose carefully. - [Additional Information]
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Luggage can not be delivered back to the starting point once it is collected by AIRPORTELs.
• Luggage will be delivered to the destination according to the schedule and can not be appointed at a certain time.
Location & directions
- AIRPORTELS counterTerminal 2, 1st Floor, near Gate 9, Don Mueang Airport
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