Booking Change/Cancellation Policy

Booking & Cancellation Fees

Monkeytravel is a no fees for cancellations or changes!

If the product seller (hotel, tour operator, spa, etc.) imposes a penalty, we will do our best to help you avoid the penalty, but if a penalty is imposed, we may not be able to refund the penalty-excluded amount or fully refund.

Before payment, the cancellation/change fee is not charged.
After payment, Monkeytravel does not charge extra fees, but only imposes penalties from the product seller.

Hotel Reservation change and cancellation fee

High season November 1st ~ the following year's March 31st

15 days prior to check-inFull refund
14~3 days prior to check-in1 room, 1 night fee penalty
Within 3 days of check-in and on the day or no-show Refund not available

Low season April 1st ~ October 31st

8 days prior to check-inFull refund
7~2 days prior to check-in1 room, 1 night fee penalty
Check-in the day before,
on the day or no-show Refund not available

In the High season (December 20th ~ January 10th), the hotel cancellation policy may be stricter than that of Monkeytravel.
Please be more careful about the reservation or cancellation during this period, and if there are special circumstances, we will try to negotiate with the hotel on your behalf.
The cancellation policy of affiliated products is separate from that of Monkeytravel products, and can be viewed in My Bookings Details before and after reservation.

Golf Reservation change and cancellation fee

8 days prior to useFull refund
7~4 days prior to use50% of the total reservation amount
3~day prior to useRefund not available

Tour Reservation change and cancellation fee

2 days prior to useFull refund
1 day prior to use or on the day of useRefund not available

Car Reservation change and cancellation fee

2 days prior to useFull refund
The day before50% of the total reservation amount
On the day of useRefund not available

Refund policy

If you paid by virtual account or wire transfer in won, you must provide the refund account number so that the refund can be processed.
After changing or canceling, we will refund to the account number you provided on the same day.
However, if you paid by real-time account transfer (full cancellation), credit card payment cancellation, the refund will be processed through the credit card payment authorization cancellation, and it may take 5~7 business days to recover the amount.
For the case of canceling a phone payment, only the payment for the current month can be canceled, and the amount excluding the fee of 3.5% will be refunded to the account.

Guam Bank account

Kookmin Bank 653201-04-085592 Account Holder: TOTOBOOKING GUAM Co., Ltd

Reservation change and cancellation notice

All standard dates are based on 18:00 Korean time, and any cancellation/change requests received after 18:00 are considered to be received the next day.
The check-in date calculation is based on business days excluding public holidays in GuamㆍSaipan (Saturday, Sunday, and national holidays in ).
If the cancellation policy of the product supplier is stricter than that of Monkeytravel, the policy of the product supplier will be applied.
Pre-announced guaranteed bookings (non-refundable reservations, etc.) are non-refundable in full regardless of the remaining period.
In the case of early check out after check-in at a hotel, the amount for the remaining period is non-refundable.
In the case of hotel, separate foreigner rates may apply to foreigners (including foreign passport holders) other than Koreans.
Frequent changes or cancellations may result in a penalty, even if the date is eligible for full refund. Please note this.
Cancellation must be requested through Monkeytravel, We are not responsible for any disadvantages that may arise from requesting cancellation directly to the hotel or relevant business.
Monkeytravel is a reservation agency for the product selected by the customer. Any disputes regarding exaggerated advertising, false or defective products, deposits, etc. must be resolved directly between the customer and the company that sold the product.