Reservation

It is not possible to add to the cart, and only one product can be reserved at a time.
Payment is confirmed immediately after payment, regardless of business hours, and a reservation confirmation can be printed immediately.
Please enter the name on your passport exactly as it appears. If the name does not match, you may be denied entry.
Requests are sent to the hotel, but the hotel can only confirm the request at the time of check-in. Pre-confirmation is not possible.
All authority regarding room allocation belongs to the hotel. Although rare, even if you select a double/twin bed, the room type may not be assigned as you requested due to the situation at the time of check-in.

Payment

The payment method is limited to real-time bank transfer, credit card, easy payment, and phone payment. Payment confirmation requires a certain time, so payment by bank transfer/virtual account is not possible.
The reservation is processed immediately and confirmed immediately.
Only bank transfer is allowed for local currency payment, and payment confirmation is required, so payment is only possible during business hours.
Please request payment confirmation from the customer center within 15 minutes after completing the transfer.
If you would like to make an immediate payment and reservation outside of business hours, please convert to KRW and proceed with the reservation and payment.

Reservation Change/Cancel

The reservation change is not possible, and if you would like to change the reservation, please cancel the reservation and make a new reservation.
The product that cannot be refunded is not refundable after the reservation is confirmed, so please be careful when selecting.
The cancellation time is based on Korean time.

Companion / Child

If the number of people exceeds the reserved number, additional fees may be incurred at the time of check-in, or you may be denied entry.
If you accompany an infant, you must make a reservation including the infant, and if you make a reservation without including the infant, additional fees may be incurred at the time of check-in, or you may be denied entry.
Even if breakfast is included, breakfast for infants is not included. The hotel regulations require that the infant breakfast cost be paid separately at the time of check-in.

Hotel information

The hotel information is provided by the partner company (entered by the hotel) and sometimes the information is inaccurate due to the hotel staff's mistakes. Please consider the hotel information and compensation is not possible due to the difference from the actual information.